FAQ

Which courier do you use for shipments?

We work with several couriers (Poste Italiane, BRT, GLS, and others) to ensure the best delivery experience. The specific courier is selected based on your destination and availability. You will receive an email with the tracking number and courier name as soon as your order ships.

How long will it take to receive my order?

ITALY 🇮🇹

Free shipping on all orders
Delivery time: 5-12 working days

OTHER COUNTRIES OF THE EUROPEAN UNION 🇪🇺

Free shipping on orders over €50.00
€6.90 for orders under €50.00
Delivery time: 9-14 working days

PROCESSING TIMES
Orders are processed within 48-72 business hours of payment confirmation.

COUNTRIES SERVED
We currently ship to Italy and all European Union countries.

ORDER TRACKING
You will receive
an email with your tracking number as soon as your order is
Shipped. Delivery times indicated are estimated and may vary depending on
based on destination and courier availability.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Google Pay, and Apple Pay. All payments are processed securely with SSL encryption.

Do MoZen products replace medical care?

No. MoZen products are designed to improve comfort and well-being.
daily, but do not replace medical visits, diagnoses or prescribed therapies
from the doctor.
If you have persistent pain or specific pathologies, we always recommend that you
Consult your doctor or specialist before using any
ergonomic support.