FAQ

Which courier do you use for shipments?

We work with several couriers (Poste Italiane, BRT, GLS, and others) to ensure the best delivery experience. The specific courier is selected based on your destination and availability. You will receive an email with the tracking number and courier name as soon as your order ships.

How long will it take to receive my order?

ITALY 🇮🇹

Free shipping on all orders
Average delivery time: 4-8 working days

OTHER COUNTRIES OF THE EUROPEAN UNION 🇪🇺

Free shipping on orders over €50.00
€6.90 for orders under €50.00
Average delivery time: 5-10 working days

PROCESSING TIMES
Orders are processed within 48-72 business hours of payment confirmation.

COUNTRIES SERVED
We currently ship to Italy and all European Union countries.

ORDER TRACKING
You will receive
an email with your tracking number as soon as your order is
Shipped. Delivery times indicated are estimated and may vary depending on
based on destination and courier availability.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Google Pay, and Apple Pay. All payments are processed securely with SSL encryption.

Do MoZen products replace medical care?

No. MoZen products are designed for daily comfort, relaxation and well-being , and to enhance the experience of your personal spaces and routines.

They are not medical devices or diagnostic tools, but lifestyle and wellness accessories designed to accompany you in your everyday life.

For specific health-related needs, it is always advisable to consult a qualified professional.